Communication Is Key

S.Hay -Homebush.

All things in life can be made easier with effective communication. The experience of moving and storing your home or business is certainly no exception. Having an active dialog with your storage provider can offer you a wealth of opportunity to not only save you some time and money but take a lot of the stress and head ache out moving and storing both short and long term. 

As the manager of a self storage facility myself I can tell you. IT’S OUR JOB TO HELP YOU. In this day in age, it can be second nature to hold everything close to you chest, to not ask questions or ask for advice.

Always remember that a storage facility is a thriving hub of business networking. Don’t know how you’re going to move? Want to do it yourself? Any good storage provider will have contacts to help you with suburb to suburb, interstate and international removals. Why not pick the brain of an industry expert that knows what to do and has seen what happens when people get it wrong. 

So, you’ve just moved into you new home and it needs some work done to it. Well we just so happen to know builders, plumbers, painters, landscapers you name it. Are you ready to move out? Do you need to organise tipping, document destruction or a truck to help you move? 

Let us know, we can help. 

In these times of economic uncertainty storage could seem like a costly endeavour. As the months potentially become a year you may ask yourself the question. Can I afford to pay XYZ each month? 

Let me ask you this. Before you even move in do you really need that much space? Why not seek some advice and get the right space form the start? 

After the months/year/years of storing, have you thrown out items, are there items in storage that you no longer have need for could you sell some items or give some to charity? 

Is there a chance that you no longer need a space that big? You could very well save a bundle every month by downsizing. 

We can help you organise these things and let you know just how much space you really need.

In summery there are no silly questions just silly people that don’t ask them. As I said before. In the end, it’s our job to help you.

Rupe's Customer Service Advice

I entered the world of Storage King by default.

I was helping a previous employer (Peter Ward of Wendouree Wholesalers) working part time as the Customer Service Manager and also the delivery driver. I was solving clients needs and delivering what they needed. During this time my resume was submitted for a position with Storage King Wendouree. I had no idea what storage was let alone any thought I would be involved five years later.

Customer Service is the key. Listen to your clients. Find out what they are up to. Are they moving house, renovating or getting ready to sell their home? Are they using a removalist or moving themselves? These questions help me find solutions that suit the particular client I am talking to at the time. Everyone is different so each solution must be tailored to the individual with you, or on the phone with you.

Find out what your client needs and solve their problem. Just remember your client may not have any idea of how much is involved or what they are in for so be gentle, be firm but above all be helpful. They may not need or want your help today, however you can be assured they will come back if you look after them.