SK Heidelberg West, VIC
Having taken
up a position at Storage King Greensborough in early November 2011, I found
myself in an industry which is highly competitive and greatly challenging yet
rewarding and satisfying. I think the
great unknown is turning up to work each day and being presented with a variety
of challenges and tasks and being able to meet and exceed the expectations of
our customers.
My journey along
Storage King Road saw me transfer to Thomastown in February 2012 where I
further enhanced my skills and knowledge of the self-storage industry until
July 2013 I was offered a temporary transfer for three months to Heidelberg
West as relief manager where I am still based.
I have
learnt many things along the way in terms of selling techniques, rent roll,
yield, occupancy rate and managing debtors, however I often reflect upon the
perception our customers have of us as self-storage professionals and are we
meeting their expectations.
By
establishing a rapport with each new customer, building trust and conveying to
them the benefits and advantages of storing with your particular facility we
can give ourselves every opportunity of winning their business.
If you were
a customer take time out and ask yourself “what would you appreciate about your
business?”, “What would detract from the experience?”, “What do you appreciate
about certain businesses you spend money with that you could integrate into
your store?”
By asking
yourself as a self-storage employee these and other specific questions we can
evaluate and measure our performance and strive to become an even better
organisation.
The journey
continues……..