SK Tingalpa, QLD
A friendly voice with a helpful disposition is always good in any
business. When customers are moving homes, it can be the most stressful
time for them. Staff need to show empathy and their willingness to help
which assists the client in feeling at ease when moving their beloved belongings
into a storage facility. Ensuring the customers belongings or stock will
be “safe and secure” is a huge factor, so showing them through the facility and
pointing out important items such as the CCTV cameras can put them at ease.
Going through their contract with them at a pace that is suitable to
them, so that they understand what they are signing and also asking them if
they have any questions that require answering, provides them with confidence
and assurance that their belongings will be looked after. Also explaining
and offering them insurance for added protection shows that our staff care that
they are adequately covered for the unforeseeable.
Every customer’s circumstance is different and varied. Therefore
staff must adapt to the clients individual needs and requirements.